Welcome to Crown Leather Shop!
At Crown Leather Shop, we want every customer to have a smooth and easy shopping experience. We make high-quality leather products based on our customers’ needs, sizes, measurements, and design choices.
Please read our Shipping & Returns Policy before placing your order.
Shipping Charges
At Crown Leather Shop, we offer a flat shipping rate of $39 USD per order. We use trusted international shipping companies, including DHL, FedEx, and UPS, to deliver our products safely to our customers. We always try to make sure your order is shipped through a reliable delivery service.
Order Processing & Dispatch Time
At Crown Leather Shop, all our leather products are custom-made according to each customer’s requirements, measurements, size, and design preferences. Since every product is made specifically for the customer, we need time to prepare and complete each order carefully.
Our standard processing and dispatch time is 8 to 14 days after your order and customization details have been confirmed. During this time, our team works on making your product, checking its quality, and preparing it for shipping.
Please note that the 8 to 14 days is the time needed to prepare and dispatch your order. It does not include the shipping delivery time. The final delivery time depends on the shipping company and the destination country.
Returns Policy
At Crown Leather Shop, customer satisfaction is very important to us. We carefully prepare and check every product before shipping. However, if you receive a product with a problem caused by our company, you can request a return within 30 days of receiving your order.
We accept returns if you receive the wrong product due to our mistake, if the product has a manufacturing defect, if the measurements are incorrect because of an error made by our team, or if the product does not match the confirmed order details due to a mistake on our side.
If you experience any of these problems, please contact us within 30 days after receiving your order so we can review your request and help you with the return process.
Please understand that we do not accept return requests after 30 days from the date your order was delivered. We also cannot accept returns for problems caused by incorrect information or measurements provided by the customer.
How to Request a Return
If you receive a product with a problem caused by Crown Leather Shop, please contact our customer support team within 30 days of receiving your order. When contacting us, please provide your order number, a clear explanation of the problem, and photos showing the issue.
Our team will review the information you provide and check whether your return request meets our return policy. If your return is approved, we will provide you with instructions on how to send the product back to us.
Please make sure the product is packed securely before returning it. We recommend contacting our support team and receiving return instructions before sending any parcel back to our company.
Refund Policy
At Crown Leather Shop, we aim to make the refund process simple and clear for our customers. If your return is approved, your refund will be processed after we receive your returned parcel.
Once the returned product reaches us, we will process your refund within 3 to 5 days. The refund will be sent through the same payment method you originally used when placing your order.
For example, if you paid using a credit card, debit card, or another supported payment method, your refund will be issued through that same payment method.
Please note that although we process refunds within 3 to 5 days after receiving the returned parcel, your bank or payment provider may take additional time to show the refunded amount in your account.
Important Information About Returns & Refunds
Crown Leather Shop accepts returns only when there is a manufacturing problem, an incorrect product, or another mistake caused by our company. All return requests must be submitted within 30 days of receiving the order. Any return request received after this period will not be accepted.
Since all our products are custom-made according to customer requirements, we do not accept returns simply because a customer changes their mind, chooses the wrong size, or provides incorrect measurements.
All approved refunds are processed after the returned parcel has been received by Crown Leather Shop. Refunds are issued through the original payment method within 3 to 5 days after we receive the returned product.
Contact Us
If you have any questions about our shipping charges, order processing time, custom-made products, returns, or refunds, please feel free to contact our customer support team through our website.
We are always happy to answer your questions and help you with any concerns related to your order.
Thank you for choosing Crown Leather Shop. We appreciate your trust in our products and services. Our goal is to provide high-quality custom-made leather products and a reliable shopping experience for every customer.